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We gladly accept returns and exchanges for items that are damaged, defective, or not delivered as expected.
All requests for returns, refunds, or exchanges must be made within 7 days from the date of delivery. After this period, all sales are considered final.
Returned items must be unused, unopened, and in their original packaging.
Opened or used products cannot be returned or exchanged under any circumstances.
Unless the product is received defective, a 30% restocking fee will be charged for all opened or non-defective items.
Before returning any merchandise, please contact our Customer Service Department to request a Return Authorization Number (RA).
This ensures your return, refund, or exchange is processed smoothly.
WhatsApp: +971564869816
Email: info@faceandbody.shop
Please have your order number ready when contacting us.
Shipping costs for returns, exchanges, or change-of-mind orders are non-refundable.
If the return is due to a shipping error or product damage, Face and Body will provide a prepaid return shipping label.
We do not accept exchanges for opened, used, or personal care items.
After receiving your Return Authorization, repack the product(s) in the original packaging and include a copy of your invoice.
We recommend using a trackable shipping method and requesting a delivery confirmation receipt to ensure your item reaches us safely.
If you require proof of delivery or need to report missing items, please contact us within 10 days of the delivery date.
Requests submitted after this period will not be eligible for investigation or replacement.
Please inspect your order immediately upon delivery.
If you receive a product that is damaged, defective, or incorrect, contact our support team right away at info@faceandbody.shop or via WhatsApp: +971564869816.
We’ll assess the issue and arrange for a replacement or refund as quickly as possible.
For health and safety reasons, certain products cannot be returned or refunded, including:
Perishable items (e.g., food, flowers, plants)
Custom or personalized products (e.g., engraved, special orders)
Beauty and personal care items (e.g., skincare, cosmetics, hygiene products)
Hazardous materials, flammable liquids, or gases
Sale or discounted items
Gift cards
If you have questions about a specific product’s eligibility, please contact our support team before initiating a return.
To exchange an item, please return the original product first.
Once your return is received and approved, you can place a new order for the replacement product.
This ensures you receive your preferred item as quickly as possible.
Once we receive and inspect your returned product, we will notify you via email regarding the approval status of your refund.
If your return is approved:
Refunds will be processed to your original payment method.
Please allow 5–10 business days for your bank or credit card provider to process the refund.
If your refund is denied due to ineligible product condition (e.g., opened, used, or missing packaging), we will contact you to discuss possible resolutions.
Face and Body – Returns Department
MR MART FZCO
DUBAI SILICON OASIS
DDP BUILDING A1,
Dubai, United Arab Emirates
(Google Maps: Search “Face and Body UAE”)
All discounted or promotional items are final sale and not eligible for return, exchange, or refund.
Returns without prior authorization may be refused.
We reserve the right to reject or cancel orders that trigger our fraud detection systems.
We stand behind the quality of our products and strive to make every Face and Body shopping experience a positive one.
If you experience any issues with your order, please don’t hesitate to contact us — our support team is here to help.
Whatsapp:+971564869816
Email: info@faceandbody.shop
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